Outsourcing task or getting products from an outsourced
vendor can help small businesses grow by freeing up more time to do whatever is
at the core of the business even more effectively. You might know exactly what
you need to outsource and who you’re going to work with, or you may be in that
crucial decision making process. If outsourcing is still a future plan,
consider these aspects before you do so.
How established is the vendor or individual? Have they been
around for a long time or are they just starting out? Is there track record for
deadlines, quality, and customer service positive or shaky? The way this vendor
runs their business will affect how you run yours, so do your research to make
sure this affect is positive for you. Check references and contact some of
their other clients to get a better idea of how they work.
How will you monitor the vendor’s impact? Develop a system
for keeping track of what they are doing, how long key processes are taking,
and evaluating whether you investment in this company is worth the time for
your business. Another thing to think about is are your employees comfortable
with this new vendor’s relationship with the company? Some positions may not be
effected at all and others may be directly. Have you had a conversation about
the upcoming changes while addressing their concerns?
Have you set expectations and goals for the vendor and
communicated them? Both businesses need to know what is expected from the other
to make this partnership run smoothly.
Be specific and get assurance that they are confident they can meet all
of your needs and expectations before things are finalized. Finally, how will
you communicate the ins and outs of your business with the vendor? What methods
and schedules will you have for communication in general? Working this out
ahead of time will save you stress down the road. They will need to be absorbed
in the key knowledge of your business that impacts what they’ll be doing for
you. Make it happen!
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2013 eMarketing 4 Business LLC
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