Monday, November 9, 2009

How fast should I return phone calls and emails?

As soon as you can. By getting in the habit of returning your phone calls and emails as soon as practical, you will get more things done and less things will fall in the cracks. For sure there are times when you need to do some research, think about things before you do it or commit to it but in general you want to respond sooner rather than later. I know people who like to wait several hours or a day before returning emails.

Keep in mind you are setting an expectation with the people you communicate with that it is okay to wait half a day or a full day before responding to any communication from YOU. Treat others as you would like to be treated. Be careful what message you are sending to people with the way you return calls and emails.

When in doubt, always respond as soon as possible.

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