Sunday, December 19, 2010

Do you take responsibility for the service your company provides?

We’ve all had it happen; your airline seat has changed from the original you booked without any logical reason, so you question the people behind the counter. Their response is that they can’t do anything and you’ll have to check at the gate, unfortunately their hands are tied. You proceed to the gate and now those people are saying they can’t make a change because it is “beyond their control.” Every now and then you’ll get an employee that says “Sure I can take care of that, there is no reason that should have happened to you”.

The funny thing is you’re so happy someone is finally helping you that you forgot how poor the service was with the other two reps, this occurrence is called contrast. Initially, the customer service was so bad that when you finally received decent service (that you should have received from the beginning) it seemed superior. But it really wasn’t…

How is the service at your company? Is it just average or is it something you would like to receive and feel comfortable paying money for? Have you ever made an excuse for the service your company provided? If so, nobody wants to hear it, just like you don’t want to hear it when you get poor service.
Step up and provide service through your company that you would want to receive, not settle for. Service separates the successful company’s and the excuse makers. Excuse makers that offer poor service eventually go out of business.

We all know companies that give great service that we continue to support, and refer to our personal contacts, because of this, these companies will experience continued success. Be one of those companies and strive for excellent service. Make it happen!

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1 comment:

Choice 1 CEO said...

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